The Fogel Agency — Teri Hanbury, REALTOR® — Licensed by BCFSA — Cranbrook, BC

FAQ and Contact

Answers to common questions, a look at how Teri can help, and a direct way to get in touch. No pressure, no obligation.

How Teri Can Help

Person-Centred Real Estate Services

Whether you are buying, selling, downsizing, or just exploring your options, Teri brings the same calm, structured, and inclusive approach to every situation.

Accessible Home Buying

Teri helps you find homes that meet your accessibility needs, including step-free access, wide doorways, accessible bathrooms, and proximity to services. She knows what to look for and what questions to ask.

Home Selling Support

Selling your home with The Fogel Agency means clear communication, honest advice, and a calm, structured process. Teri prepares you for every step so there are no surprises.

Grants and Rebate Navigation

Teri stays current on BC RAHA, HATC, CleanBC, RDSP, and other programs. She helps you understand what you may qualify for before and after your purchase.

Neuroinclusive Client Experience

Every client interaction is designed to be calm, predictable, and clear. Teri adapts her communication style to suit each person, whether that means written summaries, extra time, or simplified explanations.

Seniors and Downsizing

Teri works with seniors and their families to navigate the transition to a smaller home or accessible living. She connects clients with resources from Seniors First BC, the Office of the Seniors Advocate, and more.

Community Resource Connections

Beyond real estate, Teri connects clients with community organizations including CMHA, Disability Alliance BC, Columbia Basin Trust, and local housing support services in the East Kootenays.

Common Questions

Answers to Your Questions

Do I need to be a first-time buyer to work with Teri?

Not at all! Teri works with first-time buyers, repeat buyers, sellers, and people who are downsizing or looking for accessible housing. Everyone is welcome, and everyone deserves a seat at the table.

What grants are available for accessible home modifications in BC?

The BC Rebate for Accessible Home Adaptations (BC RAHA) provides up to $20,000 for eligible low-income households. The Federal Home Accessibility Tax Credit (HATC) offers a 15% credit on up to $20,000 in eligible expenses. Teri can walk you through all available programs at no charge.

See all grants on the Accessibility Resources page
What is the Registered Disability Savings Plan (RDSP) and how does it help with homeownership?

The RDSP is a federal savings plan for Canadians with disabilities. The government can contribute up to $3,500 per year in grants and $1,000 per year in bonds. Over time, this savings can significantly improve financial stability and buying power. Teri ensures eligible clients know about this program.

Learn more at Canada.ca
What areas does Teri serve?

Teri serves Cranbrook, Kimberley, Marysville, and the broader East Kootenay region of British Columbia. If you are unsure whether your area is covered, just call or send a message.

Is your office accessible?

The Fogel Agency office is located at 202-135 10th Ave S, Cranbrook, BC. Teri is also happy to meet virtually or at a location that works best for you. Accessibility is not an afterthought, it is the standard.

How does Teri support clients with ADHD, autism, or sensory sensitivities?

Teri adapts her communication style to each person. This can include written summaries after every conversation, simplified step-by-step explanations, extra time at appointments, and a calm, low-pressure environment. This website also includes an Accessibility Toggle (bottom right) for high contrast, reduced motion, and larger text.

How does the home buying process work?

Teri walks you through every step: initial consultation, mortgage pre-approval, home search, offers, inspections, and closing. She provides written summaries at each stage so there are no surprises. The process is structured, calm, and paced to suit you.

Learn more about Teri's approach
What is FINTRAC and why do I need to provide ID?

Under Canada's anti-money laundering laws, all REALTORS® are required to verify the identity of their clients before completing a real estate transaction. This is a federal legal requirement and applies across Canada. Teri will explain exactly what is needed and why, and your information is handled with full privacy protection under PIPA (BC) and PIPEDA.

FINTRAC information
Do you work with seniors and families who are downsizing?

Yes. Teri works with seniors and their families to navigate the transition to a smaller home or accessible living. She connects clients with resources from Seniors First BC, the Office of the Seniors Advocate, and local community support services in the East Kootenays.

Seniors First BC
Is this website accessible?

Yes. This website is built to WCAG 2.1 AA accessibility standards. It includes an Accessibility Toggle (bottom right corner) that lets you switch to high contrast mode, reduce motion, or increase text size. The site uses the Lexend font for readability, has no auto-playing media, and is fully keyboard navigable.

Still Have Questions?

Get in Touch with Teri

No question is too small. Teri responds to all messages personally and will get back to you as soon as possible. No pressure, no obligation.

Identity Verification Notice

Under federal anti-money laundering regulations (FINTRAC), Teri is required to verify the identity of all clients before completing a real estate transaction.

The Best Way to Reach Us

We respond to every message personally. Call or email directly and we will get back to you as soon as possible. No pressure, no obligation.

Privacy Notice: Your personal information is collected only to respond to your inquiry and is protected under PIPA (BC) and PIPEDA. We do not share your information without your consent. View our Privacy Policy.